A message from Tom Jackiewicz, Keck Medicine CEO, May 20, 2020
Dear valued patient,
As we continue to navigate safer-at-home orders, I want to take this time to focus on your health needs beyond the coronavirus. As did all hospitals, we postponed all but essential surgeries and procedures over the past few months.
Now, we are resuming the following services:
- Medically necessary, time-sensitive surgeries and procedures
- Elective outpatient procedures and surgeries in areas such as orthopaedics, otolaryngology, gynecology, colorectal surgery, the breast and spine, and select inpatient surgeries including organ transplant, urologic surgeries and bone marrow transplants
- Routine diagnostic exams, including cardiac screenings, mammograms, colonoscopies and endoscopies
In addition, many of our physician offices are once again open for in-person visits. We are continuing to use telemedicine as an option for those times you don’t require an in-person visit, which you can access by calling (800) USC-CARE (800-872-2273). Telemedicine also is available for mental health support.
As we begin to get back to regular care, you may wonder what your first visit back to your doctor’s office or the hospital will look and feel like. First, I want to reassure you that it is safe to return to any of our hospitals or locations. We have rigorous safety procedures in place that not only follow county and state health guidelines, but guidelines we’ve developed for our facilities. We’re confident in saying we have enough personal protective equipment for our physicians and staff to wear at all times.
Here are some changes to expect that safeguard your health:
- Patients, physicians and staff are being screened at all location entrances. When you arrive, you will be given a face mask to wear and you will have your temperature taken.
- Our Health Sciences Campus and ambulatory locations have been thoroughly assessed for infection prevention. All clinic spaces, waiting rooms and valet parking areas are being continuously cleaned and disinfected. We have reconfigured all public spaces for social distancing.
- Office hours have expanded to accommodate the same number of patients while reducing crowding. As a result, appointments are available 7 a.m. to 7 p.m. weekdays and some on Saturdays.
In addition, to further ensure patient safety, all employees participate in ongoing and repeated testing for the coronavirus. COVID-19 patients and their dedicated caregivers are isolated with separate entrances, units, walkways and elevators. Patients undergoing surgery or a procedure are tested for COVID-19 at least 72 hours prior to their appointment.
We will continue to refine our procedures to maximize your safety and comfort level. Please visit our website for more patient resources and information about current visitor policies. This site will be continually updated.
We know that you may have delayed seeking care during these uncertain times, but we want you to stay safe, which means getting the care you need. We are here for you.
Continued best to you and your loved ones.