18:38 PM

How Keck Medicine of USC is keeping you safe

Dear Valued Patient,

Your safety is our top priority. I want to share with you what Keck Medicine of USC is doing to protect you during the resurgence of COVID-19 cases and hospitalizations.

Because of the recent surge, the California Department of Public Health has issued a new state order requiring all visitors to health care facilities to show proof of vaccination or requiring documentation of a negative SARS-CoV-2 test for unvaccinated or incompletely vaccinated visitors.

This mandate goes into effect today, August 11th, and I want to let you know what you can expect at Keck Medicine.

What to expect as an inpatient, and/or when visiting a loved one at Keck Hospital of USC, USC Norris Cancer Hospital or USC Verdugo Hills Hospital (USC-VHH) as of August 11

  • All visitors will be required to be fully vaccinated before entering our facilities for an inpatient visitation. This means that visitors must be two weeks post their final dose of their vaccine before visiting. Unvaccinated or partially vaccinated visitors are eligible for indoor visits only if they can provide proof of a negative COVID-19 test that was collected within 72 hours of each visit.
  • The four vaccines that we recognize and will accept are Pfizer, Moderna, Johnson & Johnson and AstraZeneca.
  • All visitors at Keck Hospital or USC Norris Cancer Hospital will be required to present a valid ID in order to confirm their vaccination status.
  • Exemptions from this vaccination mandate may include end-of-life and transfer situations. If the exemption is approved, the visitor will need a negative COVID-19 test that was collected within 72 hours before entering the facilities.
  • For inpatient visitation at Keck Hospital or USC Norris Cancer Hospital, each patient will be allowed two visitors a day, with only one visitor at a time. We will limit each visit to four hours a day. At USC-VHH, patients are allowed two visitors at a time for up to one hour.
  • We understand that this can be a difficult time to receive care or visit loved ones in our hospitals and we want to ensure that your safety is our top priority. During this time, we also encourage hospital patients and loved ones to communicate using video apps such as FaceTime, Skype, Zoom or Duo.

What to expect as an outpatient, and/or when accompanying a loved one to their doctor’s visit as of August 11

At outpatient clinics and for same-day surgery, one visitor is permitted only if absolutely necessary to assist in the care process.

For other guidance on specific outpatient visits/treatments, please view our Keck Hospital/USC Norris Cancer Hospital visitor safety policy and our USC-VHH visitor safety policy. Here you can also learn about our visitor safety policy for patients who are COVID-19 positive as well as find information on personal protective equipment and masking requirements, outpatient visitation rules, physical distancing and regulations around dining within our facilities.

When you enter any of our hospitals or medical settings, you can feel reassured to know the vast majority of our workers are vaccinated. Additionally, in accordance with another California Department of Public Health order requiring all health care workers to be vaccinated, all Keck Medicine employees and physicians at all locations will have to show proof that they are fully vaccinated by September 20.

During this latest COVID-19 surge, we urge you to get vaccinated if you have not done so. Nearly all of the recent severe cases of the disease and hospitalizations have been primarily among those who are unvaccinated.

Appointments are available on our website through the state-wide system, My Turn.

I realize that change is hard, and that once again during this pandemic, we are asking you to be adaptable and patient. We thank you in advance for your understanding and your support, and for entrusting us with your care.

We will continue to update you on any policy changes at Keck Medicine.


Rod Hanners
Interim CEO
Keck Medicine of USC